Support

Something went wrong with the game, your progress or a purchase? Write to us and we will reply within a few days.

Please include your device, the app or game version (menu → avatar) and the sign-in you use: Apple, Google, Telegram or none.

Common questions

How do I keep my progress on a new phone?

Sign in with Apple or Google in the game menu. Your garden is saved on the server and opens on any device where you sign in with the same account, including the website. Without signing in, progress stays on the current device only.

I paid but did not receive the item

Make sure you are signed in to the same account you used for the purchase and that you are online, then reopen the game: unfinished purchases are delivered automatically. If that does not help, open the shop and tap “Restore purchases”. Still missing? Email us the date and the product.

How do I restore purchases?

Sign in with the same game account, open the shop and tap “Restore purchases”. One-time purchases such as “All Gardens at Once” and “Gardener’s Kit” come back on the account that bought them.

How do refunds work?

Refunds for App Store purchases are handled by Apple at reportaproblem.apple.com, for Google Play purchases by Google Play. A refunded item is removed from the game.

How do I delete my account?

In the game open Profile → Delete account. Your profile, progress and leaderboard entries are deleted. You can also email us and ask to delete the data. See the privacy policy for details.

Can I play offline?

Yes. The app contains the whole game: solo matches, the adventure and the tutorial work without a connection. Leaderboards, sign-in and purchases need the internet.